Refund policy

Return & Refund Policy (Unified & Concise)

We do not accept returns for change of mind, personal preference, or buyer error.

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at contact@joseon-korea.com with photos.
We will review your case and offer a replacement or the appropriate resolution.

Refunds may be issued only when:

• A replacement is not available for a damaged/incorrect item
• The product is not delivered
• The package is confirmed lost in transit

Refunds are processed after the returned item is received and inspected, unless otherwise agreed.
Unauthorized returns will not be accepted.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery at contact@joseon-korea.com.

We will review the case and provide a replacement or solution as necessary.